Support
We’re here to help
Write to us at hello@everflowlabs.io. If you tell us your phone model, the app version (it’s at the bottom of “Account details”) and what happened, we can help you faster.
Send an emailIf your baby has an emergency, call your country’s emergency number. MoonNap isn’t a medical app and doesn’t replace the pediatrician: if you have any questions about their health, ask their pediatrician.
Frequently asked questions
How do I cancel the subscription?
It’s canceled from the store where you bought it. Deleting the app or your account doesn’t cancel it.
- iPhone: Settings › your name › Subscriptions › MoonNap › Cancel Subscription.
- Android: Google Play app › your profile picture › Payments & subscriptions › Subscriptions › MoonNap › Cancel subscription.
If you cancel during the free trial, you won’t be charged. If you cancel later, you keep the full plan until the end of the period you paid for.
I paid and I don’t see the full plan
On Home, tap your photo or the person icon (top right) and, in “Account details,” tap “Restore purchases.” You need to be on the same Apple or Google Play account you bought with. If it still doesn’t show up, write to us.
How do I request a refund?
Refunds are decided by the store, not by us. On iPhone, request it at reportaproblem.apple.com. On Android, from your Google Play order history.
I changed phones: do the entries come with me?
If you share with your family, yes: sign in with the same account on the new phone and the app picks your family back up, with its kids and their entries. If you don’t share, no: entries are saved only on the phone where you logged them, with no copy in the cloud. On the new phone, sign in with the same account and tap “Restore purchases” to get the full plan back.
How do I share with someone else who cares for my baby?
With the full plan, in “Account details” › Family tap “Invite” and send them the link. The other person installs the app, taps “I was invited” and enters the code, which works once and expires after 48 hours. There can be up to 4 people in total and invited people don’t pay. What’s shared is in the privacy policy.
What happens if the family’s payment stops?
Everyone goes back to seeing the plan screen. The data stays saved and, if someone in the family renews, everything comes back on its own.
I’m not getting notifications
Check that they’re on in “Account details” › Notifications and that your phone allows MoonNap’s notifications (in Settings › Notifications on iPhone, or in Settings › Apps › MoonNap › Notifications on Android). Notifications are calculated from the day’s entries: if an entry was left open or is missing, notifications may not appear.
The schedule doesn’t match my baby
It’s a guide based on their age, and every baby is different. Logging each nap helps the day adjust to what actually happens, and with the full plan the schedule learns from their own entries. If they were born early, enter their weeks of gestation in “Account details”: the schedule uses their corrected age. If you’re worried about how they sleep, ask their pediatrician.
How do I delete my account and my data?
From “Account details” › “Delete my account,” or by writing to us. All the steps are in the privacy policy.