Support

You cancel it in the store you subscribed through: Google Play (Android) or the App Store (iPhone). Deleting the app or your account doesn't cancel it.

• In Desrola: Profile › Manage subscription (opens your subscription in Google Play or the App Store).
• In Google Play: your profile picture › Payments & subscriptions › Subscriptions › Desrola › Cancel subscription.
• On iPhone: Settings › your name › Subscriptions › Desrola.

If you cancel during the 7 free days, you won't be charged. If you cancel later, you keep Desrola Pro until the end of the period you paid for.

Open Profile (the circle with your initial, top left) and tap “Restore purchases.” You need to be signed in to the same Google Play account or Apple Account (Apple ID) you subscribed with. If your payment method takes time to clear, Desrola Pro turns on once the payment is confirmed. If it still doesn't show up, email us.

Refunds are decided by the store, not by us.

• In Google Play: request one from your order history in the Google Play app: your profile picture › Payments & subscriptions › Budget & history.
• On iPhone: Apple decides. Request one at reportaproblem.apple.com with your Apple Account.

On Android:

1. Check that Desrola has usage access (Settings › Apps › Special app access › Usage access) and permission to display over other apps (Settings › Apps › Special app access › Display over other apps). Names vary a bit from phone to phone.
2. In Profile, tap “Run in the background” and allow it. On some phones (Samsung, Xiaomi, Motorola and others), it also helps to set Desrola's battery usage to “Unrestricted.”
3. Check that the “Desrola is on” notification appears while you have a session, schedule or intention. If it doesn't, open Desrola once so it switches back on.

On Android, the phone app, Settings and the Play Store are never blocked, on purpose.

On iPhone:

1. Check that Desrola still has Screen Time permission: in Settings › Screen Time, make sure it's turned on (more about this permission).
2. If you picked more than 50 individual apps for a session or schedule, the ones past that aren't blocked: choose whole categories in the iPhone list instead.

Open Desrola and tap “Give up.” There's no penalty: you just don't earn that session's XP. If the session started in Tough Mode, there's no giving up: your apps come back when the time is up.

On iPhone, the session shield also has an “Open Desrola” button (except in Tough Mode). On iOS versions before 26.5, instead of opening the app you get a notification: tap it to open Desrola.

On Android, the system requires this notification while Desrola looks after your sessions, schedules and intentions. It goes away when you have nothing active. There's no ongoing notification on iPhone.

No. On Android, it only sees which app is open and for how long, and that stays on your phone: it doesn't reach us or anyone else. On iPhone, it never sees the names of your apps or how much you use each one: iPhone's own Screen Time handles that, and nothing leaves your phone. The details are in the privacy policy.

No. Your streak, XP, intentions and schedules stay only on the phone where you created them, with no cloud copy. On the new phone, sign in with the same Desrola account to get your subscription back; if it doesn't show up, tap “Restore purchases” in Profile.

Yes. Desrola is made for Android and iPhone; the iPhone version is coming soon to the App Store. On iPhone it uses Apple's Screen Time to pause your apps, and the first version doesn't have the “Screen time” tab.

On iPhone, an app can only pause other apps through Screen Time. When Desrola asks for it, iPhone shows a prompt: tap “Continue” and confirm with Face ID or your passcode. You pick the apps from the iPhone's own list, iPhone shows the pause, and Desrola never sees the names of your apps or how much you use each one. None of it leaves your phone or is used for advertising.

If you said no: without this permission Desrola can't pause your apps. Tap “Try again” on the Screen Time step or, later, “Open the list” when you choose your apps: Desrola asks for the permission again. If the prompt doesn't appear, check in Settings › Screen Time that it's turned on.

From Profile › “Delete my account,” or by emailing us. If you signed in with Apple, your iPhone asks you to confirm with your Apple Account. All the steps are in the privacy policy.